Terms of use

On De Go Services terms of use are our contract with you. They include our commitment as a service provider and your obligations as a customer.

Last updated on 29 October 2024. The terms have been updated to help ensure greater clarity and transparency and better align with how we do business. The updates also include requirements for subscribers participating in our partner program to ensure their clients have subscription access rights.

Introduction

Welcome to On De Go Services, LLC! We’re excited to have you here, but before you start using On De Go Services (WWW.ODGSTAXPRO.COM SITE AND APP), we need you to look through and accept these terms. We’ve done our best to explain everything without using too much jargon, so it’s clear what we expect from you and what you can expect from us.

To make things easier, we’ve included summary paragraphs at the top of each section to give you a heads-up on what’s coming up.

These are your legal rights and obligations, so please read everything. If you disagree with our terms, you can’t use our services.

If you still have questions or comments after reading these terms, please go to On De Go Services Central to contact us. We’d love to help.

Joining and using On De Go Services

This section explains how to subscribe to On De Go Services and use our services. When you see a word in bold, it will have the same corresponding meaning every time it’s used within these terms.

You and On De Go Services: When we say you or your, we mean both you and any entity or firm you’re authorized to represent. When we say On De Go Services, we, our or us, are talking about the On De Go Services entity you contract with and pay fees to based on the edition of the On De Go Services product you’re Section 69 shows which On De Go Services entity you contract with.
Our services: Our services consist of all the services we provide now or in the future, including our online and mobile accounting, Federal and state income tax preparation, immigration services, Insurance services, FinCen registration Services, Payroll Services, Notary Services, Credit Repair, Real Estate Services, Business Consultation Services, AtoZ Business Setup, and financial
Creating a subscription: When you create a subscription to use our services and accept these terms, you become a subscriber. If you’re the subscriber, you’re the one responsible for paying for your
People invited to use On De Go Services: An invited user is a person other than the subscriber who has been invited to use our services through a If you’re an invited user, you must also accept these terms to use our services.
User roles and access: As a subscriber inviting others into a subscription, you should understand the permissions you’re granting to invited Check out information about user roles and levels of access on On De Go Services Central. In particular, if you’re a small business invited user and your advisor is the subscriber, you can read more about how that works on On De Go Services Central.

Partner program: If you participate in our partner program, read our additional partner terms.
Online payments: If you are located in one of the regions set out in the additional online payments terms and you choose to connect PayPal or Stripe to your subscription (so you can accept online payments from customers through your On De Go Services invoices), read our additional online payments terms.
The right to use our services: Whether you’re a subscriber or an invited user, we grant you the right to use our services (based on your subscription type, your user role and the level of access you’ve been granted) for as long as the subscriber continues to pay for the subscription, until the subscription is terminated, or – if you’re an invited user – until your access is
Subscriber role: As a subscriber, you take responsibility for fully controlling how your subscription is managed and who can access It’s quite a big deal! For example:

You can transfer a
You control access to a You decide who’s invited to use our services you’ve subscribed to and what kind of access the invited user has. You can change or stop that access at any time.
You’re responsible for resolving any disputes with any invited users over access to your subscription. You can find out more about disputes over access on On De Go Services Central. If you participate in our partner program and act as the subscriber on behalf of your client, we may reasonably direct you to provide your client with read-only access to the subscription in accordance with the additional partner terms.
You’re responsible for all your invited users’

Rules: Whatever your role, when you use On De Go Services you agree to follow the rules in section Please read them and make sure you understand what you should and shouldn’t do.
Your responsibilities: You promise that you’ll keep your information (including a current email address) up to date. You’re responsible for providing true, accurate and complete information and for verifying the accuracy of any information that you use from our services for your legal, tax and compliance obligations. You’re also responsible for protecting your username and password from getting stolen or Our service has minimum password standards, but you will ensure that passwords are very strong and not easily guessable. The stronger the password the better! For more on security generally, check out the security section below.
When we introduce new or revised services: Since we’re always thinking about how to make On De Go Services the best it can be – seriously, we’ve got teams dedicated to it – we regularly expand our For new or updated services, there might be additional terms. We’ll let you know what those terms are before you start using those services.
What we own: We own everything we’ve put into our services unless otherwise stated and excluding content owned by This includes rights in the design, compilation, and look and feel of our services. It also includes rights in all copyrighted works, trademarks, designs, inventions, and other intellectual property. You agree not to copy, distribute, modify or make derivative works of any of our content or use any of our intellectual property rights in any way not expressly permitted by us.

Pricing

Unless you’re in a free trial or other offer period, you’ll need to pay for a subscription based on the pricing of your selected plan. The pricing details and other terms of your subscription are explained when you select your plan. This section is for the subscriber, not an invited user.

Trial subscriptions: When you first sign up, you can opt for a free trial, based on the terms specified at the time. If you choose to continue using our services after the trial, you’ll be billed when you add your billing details into our services, explained in more detail in the pricing plan and on On De Go Services Central. If you choose not to continue using our services following a trial, you may delete your organization Or personal information.
On De Go Services pricing plans: Your use of our services generally requires you to pay a monthly subscription fee based on your subscription type (the subscription fee). The pricing plan consists of the subscription and subscription fees we offered you, including invoicing, payment, auto-renewal and cancellation The pricing plan may vary by region and includes information set out in the offer details and pricing page. We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these terms. As with any other changes to our terms, changes to the pricing plan won’t apply retrospectively and, if we make changes and you’re a subscriber, we’ll make every effort to let you know (take a look at section 66 to see how and when we’ll notify you). Check out how to change pricing plans on On De Go Services Central. Depending on your region, subscription fees may be inclusive or exclusive of transactional taxes where relevant (like VAT and GST), as reflected in the pricing plan.
Taxes for your use of our services: You’re responsible for paying all other external fees and taxes associated with your use of our services wherever Your responsibility includes withholding tax if it applies, unless we already process that withholding tax. We may collect geographical location information to determine your location, which may be used for tax purposes. This means location information you give us must be accurate for tax residency purposes.
Additional services: Depending on where you’re based and how you use our services, you may be able to take advantage of additional services that On De Go Services These might incur an additional fee that we’ll let you know about when you sign up for those services.
Importance of timely payments: In order to continue accessing our services, you need to make timely payments based on the pricing plan you To avoid delayed or missed payments, please make sure we have accurate payment information. If we don’t receive timely payments, we may suspend access to your subscription until the payment is made.

Data use and privacy

On De Go Services uses your data to provide our services to you. Our privacy notice is an important part of these terms and describes in more detail how we deal with personal data, like your name and email address.

Use of data: When you enter or upload your data into our services, we don’t own that data but you grant us a license to use, copy, transmit, store, analyze, and back up all data you submit to us through our services, including personal data of yourself and others, to: enable you to use our services; allow us to improve, develop and protect our services; create new services; communicate with you about your subscription; send you information we think may be of interest to you based on your marketing preferences; and disclose to third party service providers and partners to enable and support such
Use of your own personal data: We respect your privacy and take data protection seriously. In addition to these terms, our privacy notice sets out in detail how we process your own personal data that you enter into Xero, like your name and email
Use of personal data you enter about others: Depending on where your contacts are based, our data processing terms may also apply to the personal data of others (such as your customers, suppliers and employees) that you enter into On De Go Services.
Anonymized statistical data: When you use our services, we may create anonymized statistical data from your data and usage of our services, including through Once anonymized, we may use it for our own purposes, such as to provide and improve our services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you.
Data breach notifications: Where there has been unauthorized access to personal data that you’ve entered into On De Go Services, we’ll let you know and, where possible, give you information about what has Depending on the nature of the unauthorized access, and the location of your affected contacts, you may be required to assess whether the unauthorized access must be reported to the contact and/or a relevant authority. We think you’re best placed to make this decision, because you’ll have the most knowledge about the personal data you have entered in your On De Go Services subscription.

Confidential information

We take reasonable precautions to protect your confidential information and expect that you’ll do the same for ours.

Keeping it confidential: While using our services, you may share confidential information with us, and you may become aware of confidential information about You and we both agree to take reasonable steps to protect the other party’s confidential information from being accessed by unauthorised individuals. You or we may share each other’s confidential information with legal or regulatory authorities if required to do so.

Security

We take security seriously and you should too! To help protect our services and your data, we offer added security features such as multi-factor authentication.

Security safeguards: We’ve invested in technical, physical and administrative safeguards to do our part to help keep your data safe and secure. Read more about these measures on the security page on our website. While we’ve taken steps to help protect your data, no method of electronic storage is completely secure, and we cannot guarantee absolute security. We may notify you if we have reason to believe that someone has accessed (or may be able to access) your account without authorization and we may also restrict access to certain parts of our services until you verify that access was by an authorized
Account security features: We may introduce security features to make your account more secure, such as multi-factor authentication. Depending on where you are in the world or what services you’re using, we may require you to adopt some of these features. Where we make the use of security features optional, you’re responsible (meaning we’re not liable) for any consequences of not using those We strongly encourage you to use all optional security features.
Playing your part to secure your data: You have an important part to play by keeping your login details secure, not letting any other person use them, and by making sure you have strong security on your own If you realize there’s been any unauthorized use of your password or any breach of security to your account or email address linked to your account, you need to let us know immediately. You also agree not to use free-form fields in any of On De Go Services’ systems or services to store personal data (unless it’s a field explicitly asking for personal data – like a first name or a last name), credit card details, tax identifiers or bank account details. More information on how to keep your data secure is available in our small business guides and on On De Go Services Central.

Apps and third-party products

To help make your On De Go Services experience even more beautiful, the On De Go Services ecosystem includes apps and other products and services made available by trusted partners through the On De Go Services App Store.

Other services: Some of our services, such as our mobile apps or the multi-currency functionality, are available through other companies’ services, such as The Apple App Store or com. These companies may have additional terms that apply to you, such as the odgstaxpro.com terms and conditions for the use of the ON DE GO SERVICES LLC Currency Data Feed service.
Yodlee and bank feeds: Your use of automated bank account feeds enabled by Yodlee from within our services is subject to separate Yodlee terms. If your bank or credit union connects to Xero directly, you may use those feeds instead of Yodlee. Bank feeds are generally offered for free but may have associated charges that we will pass on to you. We will let you know about these fees in advance. You may discontinue the use of a bank feed at any time – check out how to stop a bank feed on Xero Central. You can learn more about bank feeds on On De Go Services Central. If you receive a bank feed and are based in the United Kingdom, On De Go Services’ additional terms for account information services
Third-party products: Along with the use of our services, you may use data, services and apps from other companies (third-party products), for example, those we make available in the On De Go Services App Store. Any third party providing a third-party product is a provider and is independent of us, so be aware that a provider may also charge you fees in addition to what you pay
On De Go Services App Store: Depending on your region, you may be able to purchase our services or third-party products through the On De Go Services App When you connect your subscription to an app, you’re responsible for paying all fees and taxes associated with your use of that app. Any fees will be shown to you before you purchase an app. You authorize us to process these payments for you using the payment method you provide to us. Learn more about the On De Go Services App Store, including how to manage your connected apps, on On De Go Services Central.
Third-party terms and descriptions: Third-party products are subject to terms and conditions and privacy notices set by their These include important things like pricing, refund policies, and how the provider will use your data that you make available to them. Be sure to read and make sure you agree to their terms and

conditions and understand their approach before you connect to them. The descriptions of third-party products that we publish, and any associated links, have been provided to us by the providers. While we make reasonable efforts to check the accuracy of the descriptions, the providers are solely responsible for any representations contained in those descriptions. We don’t endorse or assume any responsibility for third-party products.

Use of your data to connect you to third party products: If you choose to connect your subscription to

third-party products, we will use your personal data for that connection. Where we receive data as a result of that connection, we will use that data in line with our privacy notice and these terms.

Payments to On De Go Services: Just so you know, some third-party providers may pay On De Go Services a fee that may be related to: referrals from On De Go Services; revenue made by the provider; or data that the providers access about you through our services with your One example would be you applying for a loan with a third-party lender using your On De Go Services data.

Maintenance, downtime and data loss

We really try to minimize any downtime, but sometimes it’s necessary so we can keep our services updated and secure. You also may have occasional access issues and may experience data loss, so backing up your data is important.

Availability: We strive to maintain the availability of our services, and provide online support, 24 hours a On occasion, we need to perform maintenance on our services, and this may require a period of downtime. We try to minimize any such downtime. Where planned maintenance is being undertaken, we’ll attempt to notify you in advance but can’t guarantee it.
Access issues: You know how the internet works – occasionally you might not be able to access our services and your This might happen for any number of reasons, at any time.
Data loss: Data loss is an unavoidable risk when using any technology. You’re responsible for maintaining copies of your data entered into our services. For information on how to do that, check out how to export data out of On De Go Services on On De Go Services Central. We are not liable for the loss of your data other than in accordance with section 55 of these
Compensation for downtime: If you ask us, we may in our discretion provide compensation in the event of any system-wide downtime of our services which is greater than four consecutive hours. Any compensation may be provided on a pro-rata basis and may be in the form of a refund or a credit for a future subscription period (at our option). Compensation requests must be provided in writing to On De Go Services, within 21 days of the downtime occurring. Just to be clear, we won’t pay compensation under this section for any downtime due to:

maintenance,
events or circumstances beyond our reasonable control, including any services provided by third parties failing, being delayed or becoming unavailable (read section 58 to learn more about how we approach this topic),
your use of the services in breach of these terms, or
your equipment, software, network connections or other

As a reminder, section 55 also applies.

Problems and support: If you have a problem, we have excellent support articles available through On De Go Services Central that should help you with most If you’ve tried On De Go Services Central and still need help, you can contact our support team by scrolling to the bottom of any support article on On De Go Services Central.
Modifications: We frequently release new updates, modifications and enhancements to our services, and in some cases discontinue Where this occurs, we’ll endeavor to notify you where practical (for example, by email, on our blog, or within our services when you log in).

Do’s and don’ts

This section is super important because it outlines how you can (and can’t) use our services. Much of it will be common sense.

Feedback: We love your feedback and may use it without
Help using our services: We provide a lot of guidance and support that can be referenced to help you use our services – for example, on On De Go Services Central and our websites, within the services themselves, during On De Go Services events and webinars, or in other communications with You agree to use our services only for lawful business purposes.
Discussions on On De Go Services Central: On On De Go Services Central, you can participate in discussions about our services. Only share private information if you’re happy for others to know it, and don’t post anything you don’t have the right to share. For more details, take a look at our discussion guidelines on On De Go Services
Limitations: Some of our services may be subject to limits such as a cap on the number of monthly transactions.

No-charge or beta services: Occasionally we may offer a service at no charge – for example a beta service, or a time-limited trial Because of the nature of these services, you use them at your own risk.
While we can’t cover everything here, we do want to highlight a few more examples of things you mustn’t ever do:

Undermine the security or integrity of our computing systems or
Use our services in any way that might impair functionality or interfere with other people’s
Access any system without
Introduce or upload anything to our services that includes viruses or other malicious
Share anything that may be offensive, violates any law, or infringes on the rights of
Modify, copy, adapt, reproduce, disassemble, decompile, reverse engineer or extract the source code of any part of our
Resell, lease or provide our services in any way not expressly permitted through our
Repackage, resell, or sublicense any leads or data accessed through our
Commit fraud or other illegal acts through our
Act in a manner that is abusive or disrespectful to an On De Go Services employee, partner, or other On De Go Services We will not tolerate any abuse or bullying of our On De Go Services employees in any situation and that includes interaction with our support teams.

Termination

You can easily terminate your subscription with one month’s written notice. We may terminate your subscription as well with the same notice. If you violate these terms, we may terminate your subscription immediately in accordance with section 50. If your subscription is terminated, no refund is due to you, but rest assured you’ll only pay for services that have been provided to you.

Subscription period: Your subscription continues for the period covered by the subscription fee paid or payable.
Automatic renewal: At the end of each billing period, these terms automatically continue for a further period of the same duration as the previous one, provided you continue to pay the subscription fee in accordance with the pricing
Termination by you: You may choose to terminate your subscription at any time by providing Xero with one month’s written notice in You’ll still need to pay all relevant subscription fees up to and including the day of termination. For more information, check out how to cancel a subscription on On De Go Services Central.
Termination by On De Go Services: On De Go Services may choose to terminate your subscription at any time by providing you with one month’s written notice in On De Go Services may also terminate or suspend your subscription or access to all or any data immediately if:

you breach any of these terms and do not remedy the breach within 14 days after receiving notice of the breach,
you breach any of these terms and the breach cannot be remedied, or
you or your business become insolvent, your business goes into liquidation or has a receiver or manager appointed over any of its assets, you become insolvent or make any arrangement with your creditors or become subject to any similar insolvency event in any

If you fail to pay subscription fees, we will take reasonable steps to notify you of the failure. Subject to the processing and payment timing of your bank or credit or debit card provider:

if you do not pay within 7 days of the date on which the subscription fees became due and payable, On De Go Services may suspend your subscription, and
if you do not pay within 14 days from the date on which the subscription fees became due and payable, On De Go Services may terminate your

In this case, you can reactivate your subscription by paying any outstanding subscription fees in full.

No refunds: Subject to section 60, no refund is due to you if you terminate your subscription or On De Go Services terminates it in accordance with these
Retention of your data: Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to We retain it for a period of time consistent with our data retention policy, during which, as a subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees. Find out more about reactivating your On De Go Services subscription on On De Go Services Central. We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish.

Liability and indemnity

This section is important as it outlines liability terms between us and both subscribers and invited users, so we urge you to read it closely and in full.

You indemnify us: You indemnify us against all losses, costs (including legal costs), expenses, demands or liability that we incur arising out of, or in connection with, a third-party claim against us arising from your use of our services or any third-party product, except for losses arising from:

a breach of these terms by On De Go Services, its employees, contractors or agents, or
any gross negligence, willful misconduct, fraud or material error that was solely the responsibility of On De Go Services, its employees, contractors or

For this indemnity, On De Go Services will take reasonable mitigation measures where possible.

Disclaimer of warranties: Our services and all third-party products are made available to you on an “as is” basis. Subject to the exclusion in section 60 and the rights you have under the laws in the country where you live, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular
Limitation of liability: Our liability to you in connection with our services or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:

We have no liability arising from your use of our services for any loss of revenue or profit, loss of goodwill, loss of customers, loss of capital, loss of anticipated savings, legal, tax or accounting compliance issues, damage to reputation, loss in connection with any other contract, or indirect, consequential, incidental, punitive, exemplary or special loss, damage or
For loss or corruption of your data, our liability will be limited to taking reasonable steps to try and recover that data from our available
Our total aggregate liability to you in any circumstances is limited to the total amount you paid us for your subscription in the 12 months immediately preceding the date on which the claim giving rise to the liability

Regardless of the above, our liability to you will not be limited if we aren’t legally allowed to limit it. Some examples of this might be if your loss came from our gross negligence, fraud or willful misconduct.

Disputes

This section outlines how disputes may be resolved.

Dispute resolution: Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting our support team by scrolling to the bottom of any support article on On De Go Services Central. If we’re unable to resolve your complaint to your satisfaction (or if we haven’t been able to resolve a dispute, we have with you after attempting to do so informally), you and we agree to resolve those disputes through binding arbitration or small claims court instead of in courts of general If it’s allowed by the laws in the country where we provide our services to you, you and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You’re solely responsible for resolving disputes between you and any other subscriber or invited user.

Important housekeeping

Here we set out some additional terms. Take a read as they cover important issues.

No professional advice: Just to be clear, On De Go Services isn’t a professional services firm of any sort and isn’t in the business of giving any kind of professional We may provide you with information we think might be useful in running a small business, but this should not be seen as a substitute for professional advice, and we aren’t liable for your use of the information in that way.
Events outside our control: We do our best to control the controllables. We aren’t liable to you for any failure or delay in the performance of any of our obligations under these terms arising out of any event or circumstance beyond our reasonable
Notices: Any notice you send to On De Go Services must be sent to info@odgstaxpro.com. Any notices we send to you will be sent to the email address you’ve provided us through your
Exclusion: In some countries, there may be non-excludable warranties, guarantees or other rights provided by law (non-excludable guarantees). If you reside in those countries, your country’s non-excludable guarantees still apply – these terms do not exclude, restrict or modify Except for non-excludable guarantees and other rights you have that we cannot exclude, we’re bound only by the express promises made in these terms. Our liability for breach of a non-excludable guarantee is limited, at our option, to either replacing or paying the cost of replacing the relevant service (unless the non-excludable guarantee says otherwise).
Export limitations: You must not use our services in violation of any export or trade embargo laws that apply to you.
Excluded terms: The terms of the United Nations Convention on Contracts for the Sale of Goods and the Uniform Computer Information Transactions Act (UCITA) do not apply to these
Blocking your access, disabling your subscription, or refusing to process a payment: As our sites are global, different laws may apply in different countries that restrict our relationship with you. We may block your access, terminate your subscription, or refuse to process a payment if we reasonably believe there’s a risk – like a potential breach of a law or regulation – associated with you, your company, your subscription, or a payment. Examples of where we might do this include transactions where the payment is from a sanctioned person or country; or where we reasonably believe there is a legal or regulatory risk, or a risk of loss being suffered by us or our customers or partners. You promise that you’re not located in a sanctioned country and are not on a sanctioned persons We may also block users from a country if we can’t receive payments from that country. You should check what payment methods are available in your country for making payments. We may take any of these actions without notice.
Relationship between the parties: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other subscriber or invited
Transfer of these terms: On De Go Services may transfer these terms – or any of our rights or obligations in these terms – to another entity as it deems appropriate. Where the transfer relates to On De Go Services or a big part of On De Go Services being sold to a third party or merged with a third party, we will give you written notice of that. A subscriber can transfer a subscription to a new subscriber in accordance with section
Changes to these terms: We sometimes will decide to change these terms of use. But don’t worry, changes won’t apply retrospectively and, if we make changes, we’ll make every effort to let you You can keep track of changes to our terms by referring to the version and the date last updated at the top of the terms. We will reasonably endeavor to provide you with 60 days’ notice of material changes before they become effective, unless we need to make immediate changes for reasons, we don’t have control over. When we notify you, we’ll do it by email or by posting a visible notice through our services. If On De Go Services decides in its reasonable discretion that a change isn’t material, we may not notify you. If you find a modified term unacceptable, you may terminate your subscription by giving the standard advance notice to On De Go Services.
Enforcement of terms: If there’s any part of these terms that either one of us is unable to enforce, we’ll ignore that part but everything else will remain
Interpretation: Words like ‘include’ and ‘including’ are not words of limitation and where anything is within our discretion, we mean our sole
On De Go Services contracting entities; law and venue: Our contracting entities are listed below, along with what law and venue apply in any dispute between you and On De Go Services entities are the companies controlled by or under common control with On De Go Services LLC (the States of Florida, USA, with registration number (to be provided upon request)). Law and venue to be provided upon request.

You’ve made it to the end. Thanks for reading our terms!

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